OFFICE OF THE CEO
The CEO’s department oversees the organisation as a whole, as far as strategic direction and management is concerned, to achieve the overall operational objectives of the organisation and to ensure that the provisions of the Communications Act (No. 8 of 2009) and the Public Enterprises Governance Act are effectively implemented.
The department is ultimately responsible for effective corporate governance practices within the organisation by putting in place proper and practical frameworks and processes that will facilitate and ensure compliance with the principles of good governance, ethics and transparency by all in CRAN, including its Board of Directors.
The CEO’s office is tasked to transform the ICT sector by regulating and licensing through the subsidiary departments it manages;
To promote efficient competition amongst service providers and operators with the assistance of the economics and research department;
To empower operators to carry out services specified in their licences with the assistance of the operations and legal advice departments;
To protect and empower consumers on competition, price, quality and service within the ICT industry with the assistance of the Legal Advice department and Corporate Communication departments;
To ensure adherence to statutory requirements and timelines with the assistance of the legal advice department, to maintain healthy stakeholder relationships; and
To provide operational management and leadership of the organisation, and to improve internal work processes, staff performance and overall effectiveness, including sound financial and efficient management with the assistance of the HC and Finance departments.
The CEO is responsible for effective corporate governance practices. His office is in charge of transforming the ICT sector by regulating and licensing. The CEO’s job is to promote healthy competition amongst service providers and operators. This office also protects consumers on matters of competition, price, quality and service and ensures statutory requirements and timelines are met.
- Chief Executive Officer
- Governance Executive
- Executive Assistant to the CEO
- Administrative Assistant
OFFICE OF THE CHIEF OPERATONS OFFICER
Swinging into action
The Office of the Chief Operations Officer (COO), is responsible for overseeing the developments, implementation and review of Regulations and Guidelines for use, and allocation of Radio Spectrum, Electronic Communication Services, Postal Services, Universal services and Telecommunications Equipment’s Type approval.
The COO oversees of three Departments, namely: Electronic Communications, UAS and Postal Service.
The Electronic Communications Department, is responsible for the overall planning and coordination of activities relating to Use and allocation of radio spectrum, conducting interference investigation and cross border spectrum coordination, licensing of Electronic Communications Services and Telecommunications Equipment’ Type approval, management of numbering resources, enforcement and compliance monitoring of Infrastructure Sharing, Quality of Service regulations, within the applicable standards and procedures. The department is also responsible for management and support of CRAN internal IT Infrastructure.
The Universal Service Department provides support to the ICT market’s growth and development through the expansion of Universal Access and Services (UAS) regulations and the administration of the Universal Access and Services Fund (USF) for both basic and advanced telecommunications services, to locations and populations in Namibia that are not adequately covered or not covered at all by existing network infrastructure and service options.
The Postal Service Department, oversees the regulation of all postal services in Namibia as enabled by Chapter VII of the Communications Act No. 8 of 2009.
- Chief Operations Officer
- Head: Electronic Communications
- Manager: Electronic Communications & Projects
- Manager: Spectrum Management
- Manager: Postal
- Electronic Communications & Projects Officer
- Senior Spectrum & Licensing Officers x2
- License Compliance Officer
- ICT Administrator
- Junior Spectrum & Licensing Officer
- Type Approval Officers x2
- Junior Type Approval Officer
- Type Approval Registry Clerk
- GIS: Project Assistant UAS
- Registry Clerk
ECONOMICS & SECTOR RESEARCH
Who, what, where and why
This department is responsible for evaluating tariffs and pricing for fair competition. It also analyses and monitors the performance of licensees, as well as prospective licensee applicants. Every three years it does a dominance study to control anti-competitive behaviour.
- Head: Economics and Sector Research
- Senior Economist
- Senior Financial Analyst
This department advises the authority, management and staff on legal matters.
It represents CRAN at all hearings, public consultative meetings, workshops, training, and stakeholder engagement sessions. It is moreover, also responsible to represent the authority at all court matters and official meetings, providing legal support according to all the relevant legislative regulations.
The legal department also reviews all communications and press releases issued by the authority.
It monitors the legislative landscape and identifies laws, both in the country and regionally in SADC, that have an impact on the authority, ensuring it stays abreast of any legislative changes;
It drafts and reviews contracts and documents of a legal nature in order to minimise legal risk for the organisation, which task is ongoing;
It provides legal opinions and performs research;
Manages the process of enforcement by supervising compliance of the licence conditions by licensees;
Ensures regulatory and statutory compliance;
Manages the licensing process in terms of reviewing applications for compliance, publications, and hearings, and provides advice on applications and recommendations in order to ensure that the decision to award licences is procedurally and substantively correct where required;
Provides advice on the constitutionality and legality of administrative actions of the authority; and
Manages the tariff approval process in the form of advice on tariff submissions and approvals, in order to ensure legality or compliance with the Act on an ongoing basis.
The department also reviews and analyses the annual trend register for submission to the Board regarding consumer complaint trends for the year. This task is conducted bi-annually.
Drafting legislation and regulations
In line with the authority’s strategic plan, the legal department identifies, initiates, recommends, drafts and reviews legislation, including the Communications Act.
In this regard, it liaises with external legislative drafters as well as the attorney-general and government’s legislative drafters.
It is also responsible for the collection of arrear licence fees and levies through outsourcing to debt collectors.
The right way, first time
This department ensures compliance with the Act, not only within the industry, but also for the authority to minimise legal risk. It is also responsible for managing the licensing process and provides advice on applications and recommendations in order to ensure that the decisions to award licences are procedurally and substantively correct.
- Head: Legal Advice
- Manager: Corporate Advice, Legislative Drafting and Sector Reform
- Manager: Regulatory Compliance
- Manager: Adjudication, Enforcement and Litigation
- Legal Advisor: Corporate Advice, Legislative Drafting and Sector Reform
- Legal Advisor: Regulatory Compliance
- Legal Advisors: Adjudication, Enforcement and Litigation x2
The Human Capital department manages all human resources services in the organisation, both on a strategic and administrative level. The department aims to be a strategic partner by ensuring that employees are capacitated with the necessary tools to maximise their potential and make meaningful contributions to the mandate of the organisation.
The department is responsible for the following functions:
Talent Acquisition and Management;
Benefits and Administration:
- Yearly CPI increases; and
- Implementation of the new remuneration scales.
- Grievances, disciplinary matters; and
- Union engagement and management;
Job description review and grading;
Compilation of yearly Affirmative Action reports;
Employee Engagement Initiatives;
- Team building activities;
- Change management;
- Staff meetings; and
- Suggestion box.
Training and development;
- Training plan; and
- In-house training plan.
Development and Implementation of HR policies and procedures;
Occupational Health & Safety;
- Mental health awareness session, health screening, soup Fridays & spring Fridays, blood donation clinics, cancer walks and all matters concerning employee wellbeing.
The Human Capital department manages all human resources services, roles and functions, including recruitment, policies, procedures, and the related administrative processes. The department is also responsible for the strategic direction of the HC functions in CRAN, such as retention, capacity building, wellness, remuneration, performance management, discipline, equity employment and more. CRAN grew from a staff complement of 14 at the start of 2012 to 40 permanent employees in 2015.
- Head: Human Capital
- Manager: Human Capital
- Organisational Development Practitioner
- Talent Management Practitioner
- Human Capital Assistant
- Operational Assistants x3
The Corporate Communication Department is responsible for all internal and external communication, events management, advertising, consumer advocacy, brand/image reputation and external stakeholder relations. Stakeholder engagement is a critical function for the department and requires proactive implementation of various interventions to achieve meaningful dialogue.
The dissemination of information through stakeholder engagement, brand awareness and consumer education remains high on the agenda for the department as CRAN is mandated to ensure consumer advocacy in respect of price, quality and variety of service, and user equipment.
The department has a young and dynamic team that steers the organisation to greater heights and success in terms of a positive image and reputation.
The corporate communication department is responsible for creating consumer awareness, advocacy and protection initiatives and actively engages stakeholders in an effort to further CRAN’s mandate. The department embarks on numerous initiatives aimed at fostering and establishing long-term mutually beneficial relationships with various local and international stakeholders.
The department further focusses on stakeholder engagement to inform and sensitise Namibians about CRAN’s mandate and the importance of regulation as it is imperative to the industry’s growth and success. The department seeks to empower, inform, engage and educate consumers through the regulatory process.
The department’s successes:
- Launching the first national consumer campaign in 2013;
- Winning gold for best indoor exhibitor at the Windhoek Show in 2013;
- Winning bronze for best indoor exhibitor at the Windhoek Show in 2015;
- Media Institute of Southern Africa (MISA) Golden Key Award in 2017
- Launching the successful Vision, Mission and Values campaign;
- Initiating the first Consumer Perception Survey;
- Initiating the first Internal Communication Survey;
- Winning silver for the best indoor exhibitor at the Windhoek Show in 2018;
- Winning best ICT exhibit at the Ongwediva Annual Trade Fair in 2019;
- Winning bronze for the best indoor exhibitor at the Windhoek Show in 2019; and
- Winning best gold exhibitor at the National ICT Summit in 2019.
- Head: Corporate Communication
- Senior Corporate Communication Practitioner
- Corporate Communication Practitioner
- Assistant Corporate Communication Practitioner
- Receptionists/Office Administrators x2
The finance department provides strategic analysis and insightful contributions into the strategy and planning process. They report on the relevant financial and operational information for decision-making. They implement controls to ensure effective and efficient processes and transaction systems. The department also adheres to prudent management accounting principles and controls, cost management systems, and manages tender, contract management and procurement processes.
Its successes include:
The production of the monthly management accounts;
The production of the annual report, yearly, since the inception of CRAN; and
A host of finance policies and procedures.
This department provides strategic analysis of the strategy and planning process as well as decision-
making. It also adheres to prudent management accounting principles and controls, cost
management systems, and manages the tender, contract management and procurement processes.
- Head: Finance
- Manager: Financial Accounting
- Manager: Management Accounting
- Manager: Procurement and Logistics
- Financial Accountant
- Management Accountant
- Revenue Accountant
- Procurement Officer
- Contract Management Officer
- Finance Assistant: Accounts Payable
- Finance Assistants: Accounts Receivable x2
- Procurement Assistant
- Drivers/Messengers x2
Internal Audit is an independent, objective assurance and consulting activity designed to add value and improve CRAN’s operations. It helps CRAN accomplish its objectives by bringing a systematic, disciplined approach to evaluate and improve the effectiveness of risk management, control and governance processes.
In carrying out its duties Internal Audit aspires to fully adhere to the International Standards for the Professional Practice of Internal Auditing (the Standards), the Institute of Internal Auditor’s Code of Ethics, NamCode and the King III Report on Corporate Governance.
The control processes are expected to ensure, among others:
- Risk management practices and infrastructure are adequate and effective to ensure that all significant risks are identified and appropriately managed;
- Financial, managerial and operational information is valid, accurate, reliable and reported timeously;
- Compliance management practices are effective to ensure that those policies, standard procedures, laws and regulations which could have a significant impact on operations, are complied with;
- Assets are adequately safeguarded;
- Resources are employed economically and efficiently;
- Programmes and operations are being carried out as planned; and
- Established plans, goals and objectives are achieved.
The department administers the following functions:
Internal Audit, on behalf of CRAN’s management, is accountable to the Board for designing, implementing, communicating and monitoring the risk management process and activities. It ensures compliance with the risk management policy and procedures, i.e. ensures that management timeously identifies, analyses, evaluates and treats risk.
The department further monitors and reports on the risk management plan, both on departmental and organisation-wide levels, to the Audit & Risk Committee.
Internal Audit oversees compliance management by ensuring that all compliance obligations are timeously identified, analysed and evaluated, recorded, monitored and reported, on both departmental and organisation-wide levels. Additionally, the department ensures that compliance management is embedded in the daily operations and activities and that undertakings are periodically reported to the Audit & Risk Committee.
Business Continuity Management (BCM)
Internal Audit department, on behalf of CRAN’s management team, is accountable to the Audit and Risk Committee for co-ordinating the BCM process. This will include ensuring that a BCM Programme, which includes the BCM Policy and Business Continuity Plans, is designed and implemented, communicated, monitored and updated. The BCPs include:
- Emergency Response Plan;
- Crisis Communication Plan;
- IT Disaster Recovery Plan; and
- Succession Plan.
- Acting Head: Internal Auditor
- Risk and Compliance Officer