The Operations Department plans and coordinate activities relating to radio spectrum, controls the radio spectrum and licensing of it within the applicable standards and requirements, initiates and coordinates radio interference investigations.

The department is also responsible for IT support, monitoring receipt of all reports by CRAN as required from service licences and as indicated in the Regulations regarding Licence Conditions for Telecommunications Service Licences and Licence Conditions for Broadcasting Service Licences. Operations also evaluates licence applications received and ensures that infrastructure sharing, quality of service, type approval and universal services regulations are implemented.

The Universal Service unit, under the Operations department, provides support to the ICT market’s growth and development through the expansion of Universal Access and Services (UAS) regulations and the administration of the Universal Access and Services Fund (UASF) for both basic and advanced telecommunications services, to locations and populations in Namibia that are not adequately covered by existing network infrastructure and service options.

The following strategic objectives fall under the UAS division:

  • Promote increased access to converged ICT infrastructure, services and content to all underserved and unserved areas and populations of Namibia.
  • Support ICT access for schools, health clinics, and other public institutions, as well as access to ICT infrastructure, equipment, content and applications, along with capacity building.

Operations milestones:

  • The Operations Department successfully transitioned 4 companies providing telecommunications services prior to the Act in terms of Section 35 of the Act.
  • The rule making process for implementation of Quality of Service Regulations commenced with the publication of draft regulations for public comment on 14 October 2013 in Government Gazette No. 5313, Notice No. 406.
  • Operations completed the studies on the numbering plan for Namibia and number portability. Implementation of number portability will require numbering regulations to ensure that all numbers utilised for telecommunications services will have similar number of digits.
  • CRAN published Regulations setting out the Frequency Channelling Plan for Digital Terrestrial Television published in Government Gazette 5201, Notice No. 166 dated 29 May 2013.
  • CRAN published Regulations setting out Minimum Technical Standards for Set-Top Box Decoders, which were published in Government Gazette No. 5357, Notice No. 475 dated 6 December 2013 to ensure that all equipment sold to consumers who used digital television service meet requirements as set out by CRAN.
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