DEPARTMENTS

Office of the Chief Executive Officer

The CEO’s department oversees the organisation as a whole, as far as strategic direction and management is concerned, to achieve the overall operational objectives of the organisation and to ensure that the provisions of the Communications Act (No. 8 of 2009) and the Public Enterprise Governance Act (No. 1 of 2019) are effectively implemented.

 

The department is ultimately responsible for effective corporate governance practices within the organisation by putting in place proper and practical frameworks and processes that will facilitate and ensure compliance with the principles of good governance, ethics and transparency by all in CRAN, including its Board of Directors.

 

The CEO’s Office is tasked to transform the ICT sector by regulating and licensing through the subsidiary departments it manages;

 

To promote efficient competition amongst service providers and operators with the assistance of the Economics and Sector Research department;

 

To empower operators to carry out services specified in their licenses with the assistance of the Office of the Chief Operations Officer and Legal Advice departments;

 

To protect and empower consumers on competition, price, quality and service within the ICT industry with the assistance of the Legal Advice department and Corporate Communication departments;

 

To ensure adherence to statutory requirements and timelines with the assistance of the Legal Advice department, to maintain healthy stakeholder relationships; and

 

To provide operational management and leadership of the organisation, and to improve internal work processes, staff performance and overall effectiveness, including sound financial and efficient management with the assistance of the Human Capital and Finance departments.

 

Our leader

 

The CEO is responsible for effective corporate governance practices. His Office is in charge of transforming the ICT sector by regulating and licensing. The CEO’s job is to promote healthy competition amongst service providers and operators. This Office also protects consumers on matters of competition, price, quality and service and ensures statutory requirements and timelines are met.

 

Team

 

  • Chief Executive Officer
  • Governance Executive
  • Executive Assistant to the CEO
  • Administrative Assistant

Office of the Chief Operations Officer

Swinging into action

 

The Office of the Chief Operations Officer (COO), is responsible for overseeing the developments, implementation and review of Regulations and Guidelines for use, and allocation of Radio Spectrum, Electronic Communication Services, Postal Services, Universal services and Telecommunications Equipment’s Type approval.

 

The COO oversees three Departments, namely: Electronic Communications, UAS and Postal Service.

 

The Electronic Communications Department, is responsible for the overall planning and coordination of activities relating to Use and allocation of radio spectrum, conducting interference investigation and cross border spectrum coordination, licensing of Electronic Communications Services and Telecommunications Equipment’ Type approval, management of numbering resources, enforcement and compliance monitoring of Infrastructure Sharing, Quality of Service regulations, within the applicable standards and procedures. The department is also responsible for management and support of CRAN internal IT Infrastructure.

 

The Universal Service Department provides support to the ICT market’s growth and development through the expansion of Universal Access and Services (UAS) regulations and the administration of the Universal Access and Services Fund (USF) for both basic and advanced telecommunications services, to locations and populations in Namibia that are not adequately covered or not covered at all by existing network infrastructure and service options.

 

The Postal Service Department, oversees the regulation of all postal services in Namibia as enabled by Chapter VII of the Communications Act No. 8 of 2009.

 

Team

 

  • Chief Operations Officer
  • Head: Electronic Communications
  • Manager: Electronic Communications & Projects
  • Manager: Spectrum Management
  • Manager: Postal
  • Electronic Communications & Projects Officer
  • Senior Spectrum & Licensing Officers x2
  • License Compliance Officer
  • ICT Administrator
  • Junior Spectrum & Licensing Officer
  • Type Approval Officers x2
  • Junior Type Approval Officer
  • Type Approval Registry Clerk
  • GIS: Project Assistant UAS
  • Registry Clerk

Economics & Sector Research

Who, what, where and why

 

This department is responsible for evaluating tariffs and pricing for fair competition. It also analyses and monitors the performance of licensees, as well as prospective licensee applicants. Every three years it does a dominance study to control anti-competitive behaviour.

 

Team

  • Head: Economics and Sector Research
  • Senior Economist
  • Senior Financial Analyst

Legal Advice

This department advises the authority, management and staff on legal matters.

 

It represents CRAN at all hearings, public consultative meetings, workshops, training, and stakeholder engagement sessions. It is moreover, also responsible to represent the authority at all court matters and official meetings, providing legal support according to all the relevant legislative regulations.

 

The Legal Advice department also reviews all communications and press releases issued by the authority.

 

It monitors the legislative landscape and identifies laws, both in the country and regionally in SADC, that have an impact on the authority, ensuring it stays abreast of any legislative changes;

 

It drafts and reviews contracts and documents of a legal nature in order to minimise legal risk for the organisation, which task is ongoing;

 

It provides legal opinions and conducts research;

 

Manages the process of enforcement by supervising compliance of the license conditions by licensees;

 

Ensures regulatory and statutory compliance;

 

Manages the licensing process in terms of reviewing applications for compliance, publications, and hearings, and provides advice on applications and recommendations in order to ensure that the decision to award licenses is procedurally and substantively correct where required;

 

Provides advice on the constitutionality and legality of administrative actions of the authority; and

 

Manages the tariff approval process in the form of advice on tariff submissions and approvals, in order to ensure legality or compliance with the Act on an ongoing basis.

 

The department also reviews and analyses the annual trend register for submission to the Board regarding consumer complaint trends for the year. This task is conducted bi-annually.

 

Drafting legislation and regulations

 

In line with the authority’s strategic plan, the legal department identifies, initiates, recommends, drafts and reviews legislation, including the Communications Act.

 

In this regard, it liaises with external legislative drafters as well as the attorney-general and government’s legislative drafters.

 

Debt Collection

 

It is also responsible for the collection of arrear license fees and levies through outsourcing to debt collectors.

 

The right way, first time

 

This department ensures compliance with the Act, not only within the industry, but also for the authority to minimise legal risk. It is also responsible for managing the licensing process and provides advice on applications and recommendations in order to ensure that the decisions to award licenses are procedurally and substantively correct.

 

Team

 

  • Head: Legal Advice
  • Manager: Corporate Advice & Legislative Drafting
  • Manager: Regulatory Compliance
  • Manager: Adjudication, Enforcement and Litigation
  • Legal Advisor: Corporate Advice & Legislative Drafting
  • Legal Advisor: Regulatory Compliance
  • Legal Advisors: Adjudication, Enforcement and Litigation x2
  • Paralegal

Human Capital

The Human Capital department manages all human resources services in the organisation, both on a strategic and administrative level. The department aims to be a strategic partner by ensuring that employees are capacitated with the necessary tools to maximise their potential and make meaningful contributions to the mandate of the organisation.

 

The department is responsible for the following functions:

 

Organisational Development;

 

Talent Acquisition and Management;

 

Benefits and Administration;

 

Industrial Relations;

 

Job description review and grading;

 

Performance Management;

 

Compilation of yearly Affirmative Action reports;

 

Employee Engagement Initiatives;

 

Training and development;

 

Development and Implementation of HR policies and procedures;

 

Occupational Health & Safety;

 

Change Management;

 

Employee Wellness;

 

 

Team

  • Head: Human Capital
  • Manager: Human Capital
  • Organisational Development Practitioner
  • Talent Management Practitioner
  • Human Capital Assistant
  • Operational Assistants x3

Corporate Communication

Engaging Stakeholders

 

The Corporate Communication Department is responsible for all internal and external communication, events management, advertising, consumer advocacy, brand/image reputation and external stakeholder relations.  Stakeholder engagement is a critical function for the department and requires proactive implementation of various interventions to achieve meaningful dialogue.

 

The dissemination of information through stakeholder engagement, brand awareness and consumer education remains high on the agenda for the department as CRAN is mandated to ensure consumer advocacy in respect of price, quality and variety of service, and user equipment.

 

The department has a young and dynamic team that steers the organisation to greater heights and success in terms of a positive image and reputation.

 

The corporate communication department is responsible for creating consumer awareness, advocacy and protection initiatives and actively engages stakeholders in an effort to further CRAN’s mandate. The department embarks on numerous initiatives aimed at fostering and establishing long-term mutually beneficial relationships with various local and international stakeholders.

 

The department further focusses on stakeholder engagement to inform and sensitise Namibians about CRAN’s mandate and the importance of regulation as it is imperative to the industry’s growth and success. The department seeks to empower, inform, engage and educate consumers through the regulatory process.

 

The department’s successes:

  • Launching the first national consumer campaign in 2013;
  • Winning gold for best indoor exhibitor at the Windhoek Show in 2013;
  • Winning bronze for best indoor exhibitor at the Windhoek Show in 2015;
  • Media Institute of Southern Africa (MISA) Golden Key Award in 2017
  • Launching the successful Vision, Mission and Values campaign;
  • Initiating the first Consumer Perception Survey;
  • Initiating the first Internal Communication Survey;
  • Winning silver for the best indoor exhibitor at the Windhoek Show in 2018;
  • Winning best ICT exhibit at the Ongwediva Annual Trade Fair in 2019;
  • Winning bronze for the best indoor exhibitor at the Windhoek Show in 2019; and
  • Winning best gold exhibitor at the National ICT Summit in 2019.

 

Team

  • Head: Corporate Communication
  • Senior Corporate Communication Practitioner
  • Corporate Communication Practitioner
  • Social Media Practitioner
  • Assistant Corporate Communication Practitioner
  • Receptionists/Office Administrators x2

Finance

The finance department provides strategic analysis and insightful contributions into the strategy and planning process. They report on the relevant financial and operational information for decision-making. They implement controls to ensure effective and efficient processes and transaction systems. The department also adheres to prudent management accounting principles and controls, cost management systems, and manages tender, contract management and procurement processes.

 

Its successes include:

 

The production of the monthly management accounts;

Contributes to the production of the Annual Report; and

A host of finance policies and procedures.

Team

  • Head: Finance
  • Manager: Financial Accounting
  • Manager: Management Accounting
  • Manager: Procurement and Logistics
  • Financial Accountant
  • Management Accountant
  • Revenue Accountant
  • Procurement Officer
  • Contract Management Officer
  • Finance Assistant: Accounts Payable
  • Finance Assistants: Accounts Receivable x2
  • Procurement Assistant
  • Drivers/Messengers x2

Internal Audit

Internal Audit is an independent, objective assurance and consulting activity designed to add value and improve CRAN’s operations. It assists CRAN to accomplish its objectives by bringing a systematic, disciplined approach to evaluate and improve the effectiveness of risk management, control and governance processes.

 

In carrying out its duties Internal Audit aspires to fully adhere to the International Standards for the Professional Practice of Internal Auditing, the Institute of Internal Auditor’s Code of Ethics, NamCode and the King IV Report on Corporate Governance.

 

The control processes are expected to ensure, among others:

 

  • Risk management practices and processes are adequate and effective to ensure that all significant risks are identified and appropriately managed;
  • Financial, managerial and operational information is valid, accurate, reliable and reported timeously;
  • Compliance Management Practices and Processes are effective to ensure that internal and external obligation are complied with;
  • Assets are adequately safeguarded;
  • Resources are employed economically and efficiently;
  • Programmes and operations are being carried out as planned; and
  • Established plans, goals and objectives are achieved.

 

The department administers the following functions:

 

Risk Management:

 

Internal Audit, on behalf of CRAN’s management, is accountable to the Board for designing, implementing, communicating and monitoring the risk management process and activities. It ensures compliance with the risk management policy and procedures, i.e. ensures that management timeously identifies, analyses, evaluates and treats risks.

 

The department further monitors and reports on the risk management plan, both on departmental and organisation-wide levels, to the Audit & Risk Committee.

 

Compliance Management

 

Internal Audit oversees compliance management by ensuring that all compliance obligations are timeously identified, analysed and evaluated, recorded, monitored and reported, both at departmental and organisation-wide levels. Additionally, the department ensures that compliance management is embedded in the daily operations and activities and that undertakings are periodically reported to the Audit & Risk Committee.

 

Business Continuity Management (BCM)

 

Internal Audit department, on behalf of CRAN’s management, is accountable to the Audit and Risk Committee for co-ordinating the BCM process. It includes ensuring that a BCM framework, which includes the BCM Policy and Business Continuity Policy (BCPs), is designed and implemented, communicated, monitored and periodially updated. The BCPs include:

 

  • Emergency Response Plan;
  • Crisis Communication Plan;
  • IT Disaster Recovery Plan; and
  • Succession Plan.

 

Team

 

  • Acting Head: Internal Auditor
  • Risk and Compliance Officer